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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I was unable to sleep worrying about how I was going...

I was unable to sleep worrying about how I was going to pay my debts back. Step change are so helpful and like trained councillors in their professional approach. After I got off the phone I felt like a weight had be lifted Reviewed on: 15th May 2024

Debt problems.

We contacted Step Change regarding Debt problems. You were able to sort out a Debt Plan which has put us at ease going forward. Reviewed on: 15th May 2024

Excellent customer service and so helpful

Excellent customer service and so helpful Reviewed on: 15th May 2024

Stepchange were kind, considerate, understanding & n...

Stepchange were kind, considerate, understanding & non judgemental. They were there to help and guide along the way. Reviewed on: 15th May 2024

I was worried sick about my finances until I contact...

I was worried sick about my finances until I contacted step change. They took all my details and dealt with my situation taking so much worry away. Reviewed on: 15th May 2024

So friendly and put your mind at ease from the first...

So friendly and put your mind at ease from the first phone call. Really easy process, don’t delay or worry about getting in touch as they do everything for you which takes the weight off your shoulders! Reviewed on: 15th May 2024

Stechange lifesavers

I wish I went to stepchange sooner without burying my head in the sand. It is very easy to set up and the staff always help and show empathy. I am now debt free for the first time in my life. My credit rating was obviously hit but I am building that up steadily to continue my life Reviewed on: 15th May 2024

Give people's individual or community hopes of life...

Give people's individual or community hopes of life again and stress release 99% and back our happiness again after we loose hope of life again,many thanks Stepchange keep it up you are doing excellent volunteering in the right time,I love it.Khamis ❤️ Reviewed on: 15th May 2024

Excellent all round service.

Excellent all round service. After talking to them and sorting everything out I felt a weight lifting off my shoulders and had the best night's sleep in a long time Reviewed on: 15th May 2024

The team are very supportive and accommodating.

The team are very supportive and accommodating. Reviewed on: 15th May 2024

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