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StepChange: Debt advice reviews

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4.95
Based on 16,476 reviews, last reviewed 8th May 2026
84600% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Financial helpful service Very helpful and understanding staff . Reviewed on: 8th May 2026
Gary 's avatar
Gary

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026
Darren M's avatar
Darren M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16476)

Very helpful and kind people made me feel at ease

5
Very helpful and kind people made me feel at ease Reviewed on: 1st May 2024
Carl 's avatar
Carl

Was made to feel not alone.

5
Was made to feel not alone. Are always very helpful and friendly when you call Reviewed on: 1st May 2024
Jane C's avatar
Jane C

Very customer friendly, Service provided excellent,...

5
Very customer friendly, Service provided excellent, Great customer relations, Grate staffs always ready to help/ offer good advice. I can go on all day long not in of space. Reviewed on: 1st May 2024
Mr Claudius Otis Johnson's avatar
Mr Claudius Otis Johnson

Efficient

5
My process with together was very friendly and efficient. Reviewed on: 1st May 2024
Teresa Marks's avatar
Teresa Marks

Very good advice and just when you require any

5
Very good advice and just when you require any Reviewed on: 1st May 2024
Keith jones's avatar
Keith jones

Stepchange have helped me tremendously over the last...

5
Stepchange have helped me tremendously over the last 2 years. Peace of mind and helping me get focused on life again. I can't thank Stepchange enough for helping me through a difficult period. Reviewed on: 1st May 2024
Mark's avatar
Mark

Debt management

5
Got me back on my feet at a time I felt vulnerable Reviewed on: 1st May 2024
David j's avatar
David j

With the help from Stepchange I managed to pay all m...

5
With the help from Stepchange I managed to pay all my debts up.it did take a few years but at least I could sleep at night knowing there was a end in side Reviewed on: 1st May 2024
Jean r's avatar
Jean r

They have been extremely helpful

5
They have been extremely helpful Reviewed on: 1st May 2024
Yvonne 's avatar
Yvonne

10 year struggle.

5
It's taken around 10 years to clear but now there are only 3 full payments and a part one. I am proud to say with your support I will pay the whole debt off. Reviewed on: 1st May 2024
YVONNE DOWNS's avatar
YVONNE DOWNS

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