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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

All call handlers were very helpful, knowledgeable a...

All call handlers were very helpful, knowledgeable and most important to.me. ...they listened Reviewed on: 15th May 2024

Professional.

Professional. Non judgemental. Friendly and helpful Reviewed on: 15th May 2024

They were very understanding and knowledgable during...

They were very understanding and knowledgable during a very stressful time and helped me make the right decision for my circumstances. Would highly recommend them, you are not alone! Reviewed on: 15th May 2024

StepChange are incredibly supportive.

When experiencing financial problems through no fault of our own StepChange were and continue to be of immense support. They were particularly helpful when my husband passed away last year. Reviewed on: 15th May 2024

Helps future pksns

Takes away so much worries gives you some relief helps you move forward Reviewed on: 15th May 2024

Professional , Empathetic

Very Professional, Active Listening, Empathetic Reviewed on: 15th May 2024

Very helpfull from start to finish explained everyth...

Very helpfull from start to finish explained everything Reviewed on: 15th May 2024

Supported me moving forward with my debt.

Supported me moving forward with my debt. Reviewed on: 15th May 2024

Brilliant

Very friendly helpful and non judgmental staff. They go above and beyond to help you out with what is a very stressful situation. Reviewed on: 15th May 2024

once set up worry free,try not to get into more debt...

once set up worry free,try not to get into more debt as you go Reviewed on: 15th May 2024

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