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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Great service .

Non judgment, very helpful, very quick to sort problems Reviewed on: 15th May 2024

Agents are always understanding,helpful and kind

Agents are always understanding,helpful and kind , sympathetic to your situation. They listen intently to come up with the right solution for you . They take their time and consider your circumstances with empathy and caring Reviewed on: 15th May 2024

Stepchange changed my life

Every staff member has been Incredibly helpful and full of knowledge from the very start, I was so nervous to start the process and put it off for too long. Once I started I was relieved to find friendly people who were eager to help in any way they could, I've not spoke to a single individual who hasn't gone above and beyond to make sure I had the right plan to suit my needs. They have always made themselves available for advice and guidance when the situation arose for a change to a plan or even a whole new plan, I wish I had started the process sooner with Stepchange. Reviewed on: 15th May 2024

All call handlers were very helpful, knowledgeable a...

All call handlers were very helpful, knowledgeable and most important to.me. ...they listened Reviewed on: 15th May 2024

Professional.

Professional. Non judgemental. Friendly and helpful Reviewed on: 15th May 2024

They were very understanding and knowledgable during...

They were very understanding and knowledgable during a very stressful time and helped me make the right decision for my circumstances. Would highly recommend them, you are not alone! Reviewed on: 15th May 2024

StepChange are incredibly supportive.

When experiencing financial problems through no fault of our own StepChange were and continue to be of immense support. They were particularly helpful when my husband passed away last year. Reviewed on: 15th May 2024

Helps future pksns

Takes away so much worries gives you some relief helps you move forward Reviewed on: 15th May 2024

Professional , Empathetic

Very Professional, Active Listening, Empathetic Reviewed on: 15th May 2024

Very helpfull from start to finish explained everyth...

Very helpfull from start to finish explained everything Reviewed on: 15th May 2024

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