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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16702 reviews)

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4.95

Based on 16,702 reviews, last reviewed 12th May 2026

95600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Service I have nothing but praise for the services provided by Step Change. If you have money worries then contact them as they will produce a repayment plan ... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16702)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Absolutely amazing. Cannot thank enough

I would have never been debt free if it was not for you . I cannot thankyou enough for all the help and support you have given us. I have recommended you to 2 other people who I knew was struggling to clear there debt. They cannot thank me enough as you are changing there life as well. Thank again so much. Was an amazing feeling to know I am almost debt free Reviewed on: 1st May 2024

FREE debt advice.

Let’s face it - you’re coming to StepChange because you need help rationalising finances. I didn’t start with StepChange as I’d never heard of them - they weren’t at the top of the internet search list. I went with someone else that CHARGED me for trying to get out of debt. A monthly fee payable alongside my repayments. Then I found StepChange and the process of them taking on the liaison and management became so simple. Customer service agents were brilliant - understanding and informative. They could answer any query, if not at the time then soon after. I can’t fault the service. Reviewed on: 1st May 2024

Very helpful and friendly people and patient...

Very helpful and friendly people and patient Reviewed on: 1st May 2024

Please do not delay - Speak to StepChange now!

Because of a change of circumstances, I realised that I would soon be defaulting on my financial commitments. The amounts I owed several creditors, were in excess of £41k. Talking to MBNA they said, take action now and get StepChange to help you. Best decision of my life. I got in touch and, within a very short space of time, had a Debt Plan in place which was affordable but has allowed me to live a reasonably, comfortable life, - without fearing letters through the door! I am nearly three years in now and haven't missed a payment. Had to slightly delay a couple but they were still within the time boundaries. What has struck me the most is that everyone I have dealt with at StepChange are; friendly, non judgemental and incredibly supportive and helpful. Please, if you are in a financial mess - get their help - I promise you will not regret it! Reviewed on: 1st May 2024

Just when you feel that constant debt is impossible...

Just when you feel that constant debt is impossible to manage, Stepchange offers impartial and trustworthy ideas. Reviewed on: 1st May 2024

Great support

Sadly needed stepchange twice now. But they always there to support me the best possible way. Reviewed on: 1st May 2024

5 Stars to step change

StepChange helped me in critical situations Reviewed on: 1st May 2024

Been with step change for a long time they can’t do...

Been with step change for a long time they can’t do enough to help in a stressful time Reviewed on: 1st May 2024

Superb support

Very understanding, very supportive and very helpful. After their help and support have been able to sleep again Reviewed on: 1st May 2024

Step Change likely saved my life.

Step Change likely saved my life. I was spiralling into debt I couldn’t get out of because of interest charges and Step Change offered me a life raft. I will never not be grateful for such an incredible company. Reviewed on: 1st May 2024

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