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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Brilliant service, helpful and supportive

Brilliant service, helpful and supportive Reviewed on: 15th May 2024

reaky exelent

they jhandledcmy needs efficently and in a friendly manour Reviewed on: 15th May 2024

An amazing organisation

I've been a client of StepChange for years now and i can't praise them highly enough. My debt has dramatically reduced and I'm well on my way to being debt free thanks to their professional advice and guidance, Every person ive ever spoken to has been helpful, compassionate and well informed. Reviewed on: 15th May 2024

Sometimes are better than others ,

Sometimes are better than others , Reviewed on: 15th May 2024

Step change were very understanding and knowledgeable.

Step change were very understanding when I contacted them for help. They have never been patronising but have always been extremely knowledgeable, friendly and reassuring. They really do comfort you during extremely tough times and offer options of support and guidance. Reviewed on: 15th May 2024

They've been fantastic.

They've been fantastic. All my debt is my own fault through bad decisions, however they've never been judgemental and always extremely helpful and understanding. Without them I would be in a terrible position right now and can't thank them enough for their hard work. Reviewed on: 15th May 2024

Fluid process in a period of crisis.

Fluid process in a period of crisis. Highly recommended Reviewed on: 15th May 2024

Professional understanding willing to help

Professional understanding willing to help Reviewed on: 15th May 2024

Excellent customer care, helpful and respectful service

I've a customer of Stepchange since 2017and always found them to understanding, respectful and professional. The staff always treated you fairly and polite. Always ready to help and give you good advice. Reviewed on: 15th May 2024

Extremely helpful, efficient and great communication

Extremely helpful, efficient and great communication Reviewed on: 15th May 2024

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