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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 28th Aug 2026
93% decrease in 5 star reviews
in the past 90 days
86% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18682)

Financial difficulties? Talk to these guys!

5
Such a supportive organisation at what it one of the most stressful times of my life. They were there from setup to end. They communicated with debtors for me. They made sure I could afford the repayments. They gave me frequent money tips and reassurances that I am doing well. They changed my life and that of my family and gave us another chance. I should have done it sooner. Reviewed on: 15th May 2024
Nathan R's avatar
Nathan R

Thanks for the help!

5
Had informative, helpful and caring support and advice throughout. From being in a very difficult place in my life, the support and help I’ve had from StepChange has allowed me to get my life back in the right direction. All the help has been greatly appreciated. Reviewed on: 15th May 2024
J's avatar
J

Taking control

5
Best thing I ever did contact step change took a huge weight off my shoulders I was able to breathe for the first time in years I am near to my goal of becoming debt free my advice to anyone in debt don't leave it a minute longer step change can help put all your options into prospective do it today take the step to step change Reviewed on: 15th May 2024
leona j's avatar
leona j

Excellent company

5
Stepchange are easy to contact, great customer service and talked me through every one of my options and the processes for my particular circumstances. They took the stress and worry out of going over my situation multiple times with different companies by contacting everyone for me. Reviewed on: 15th May 2024
emma boyle's avatar
emma boyle

Excellent service.

5
Excellent service. With stepchange, I have been able to manage our debts well. Will rate them anytime Reviewed on: 15th May 2024
Mahmud Quadri's avatar
Mahmud Quadri

Contact Stepchange as soon as possible

5
Contacting stepchange and knowing they could help lowered my stress levels by more than 50 percent. Wish I contacted them early. Reviewed on: 15th May 2024
Shan's avatar
Shan

Try helpful gave good advice very positive

5
Try helpful gave good sdvice very positive Reviewed on: 15th May 2024
L r's avatar
L r

Very helpful They help me with debt very recommended

5
Very helpful They help me with debt very recommended Reviewed on: 15th May 2024
Adrian b's avatar
Adrian b

They are very good and helpful. Good solutions

5
They are very good and helpful. Though because of demand sometimes getting through to them over the phone is not so easy. But once you do they are very helpful Reviewed on: 15th May 2024
Dee's avatar
Dee

Stepchange can transform your life and find solution...

5
Stepchange can transform your life and find solutions to problems of debt Reviewed on: 15th May 2024
Kim's avatar
Kim

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