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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Stress. Managment

A couple of years back, things were coming to a head financially with loans and credit cards. I called step change and got everything managed, calls and E-mails to set up a payment plan and they sorted out with my creditors. Reviewed on: 15th May 2024

Amazing service

Very helpful from start to finish. They were exactly the help I needed when I needed it most Reviewed on: 15th May 2024

Cannot praise them highly enough.

Knowing that Stepchange was at the end of the phone with help and advice without judging helped me sort out my life as well as downpay my debts. They acted as a buffer between me and my creditors. There were regular reviews of my income and outgoings which helped to keep me on track. Reviewed on: 15th May 2024

Knowledgeable and respectful

Knowledgeable, kind and respectful customer support team. Very understanding and supportive. Non-judgmental in their approach, realistic and effective. Reviewed on: 15th May 2024

Changed my life , eased my financial worry.

Changed my life , eased my financial worry. Reviewed on: 15th May 2024

Absolutely amazing staff which were so helpful from...

Absolutely amazing staff which were so helpful from the start to the end Reviewed on: 15th May 2024

Life saver

Tuck the debt out of my hands sorted it off was such a weight off my shoulders Reviewed on: 15th May 2024

StepChange for better changes

StepChange have helped me out of a very depressing hole. The whole experience dealing with them has been fantastic and their staff are always compassionate and incredibly helpful. Reviewed on: 15th May 2024

Everyone was so helpful and understanding

Everyone was so helpful and understanding Reviewed on: 15th May 2024

Sunshine on a rainy day.

When I felt I was in the depths of financial despair, I was advised to contact Step Change. From the first phone call to them, I was reassured that everything would be alright. I was helped to form a payment plan that was agreeable to all parties concerned. I had to complete regular budget planners throughout my plan, which kept my disposable income realistic. The customer service received by Step Change was amazing all the way through. There was no judgement on my financial situation, and they really did help me to turn everything around. Reviewed on: 15th May 2024

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