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StepChange: Debt advice reviews

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4.95
Based on 16,510 reviews, last reviewed 9th May 2026
86300% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful staff and polite staff friendly Very helpful staff and polite staff friendly Reviewed on: 9th May 2026
M Gatt 's avatar
M Gatt

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026
Darren M's avatar
Darren M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16510)

Felt like I was drowning in debt, worrying all the t...

5
Felt like I was drowning in debt, worrying all the time as my circumstances had changed. I am now in control with help from Stepchange. Thank you !!! Reviewed on: 1st May 2024
Angela S's avatar
Angela S

An incredible organisation.

5
An incredible organisation. I'm not sure how we would have managed to turn our finances around without their support, expertise and compassion. Reviewed on: 1st May 2024
Anon's avatar
Anon

Debt magicians

5
I've been with stepchsnge for sometime now and they have been excellent always there for help and support and have kept the creditors from my door debt is never a good thing but I would recommend them to anyone who is struggling to pays their debts Reviewed on: 1st May 2024
Ja's avatar
Ja

I could find no way out of my crisis!

5
I was deeply in debt with credit and store cards and could not longer meet my payments. I am a pensioner and just didn’t know how to resolve this. Stepchange took over the contact with my creditors and reached an affordable rate at which to settle the debts. I’m doing so took the worry and anxiety off my mind. Reviewed on: 1st May 2024
Brend S's avatar
Brend S

Been handling my debt for many years diamond of a co...

5
Been handling my debt for many years diamond of a company took all my worries away Reviewed on: 1st May 2024
ghulam's avatar
ghulam

Takes the pressure off stops all worry knowing that...

5
Takes the pressure off stops all worry knowing that the pressure is off.so easy to do and very simole Reviewed on: 1st May 2024
Sorted's avatar
Sorted

Took a very stressful situation and made it an easy...

5
Took a very stressful situation and made it an easy one. Gave excellent advice unique to my situation and always supportive when I needed to make changes to my minimum payment. Reviewed on: 1st May 2024
Victoria J's avatar
Victoria J

Very helpful people on the phone explain everything...

5
Very helpful people on the phone explain everything in detail... Reviewed on: 1st May 2024
Adrian I's avatar
Adrian I

It has been first class in all aspects u

5
It has been first class in all aspects u Reviewed on: 1st May 2024
Mike Jenkinson 's avatar
Mike Jenkinson

So helpful and kind.

5
So helpful and kind. They really helped me with my debts. The customer service is excellent. You really feel their there to help you. Reviewed on: 1st May 2024
Michael Papa's avatar
Michael Papa

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