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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Listened without judgement.

Listened without judgement. Offered an affordable plan, quickly and efficiently. No question sounded too silly for them and answered them all and explained things in full detail. I had to call a few times after plan was set up and didn’t have to hold on too long for call to be answered. The website has lots of information and is easy to use. Reviewed on: 27th May 2026

Any problems you have they will try and sort it...

Any problems you have they will try and sort it Reviewed on: 27th May 2026

Step change has been amazing with me setting up a DM...

Step change has been amazing with me setting up a DM due to coming out of work through illness and disability issues. They really understood my anxiety with all this as I just cannot do things for myself anymore. All I did was to upload all documentation and everything was negotiated for me and a start up date Reviewed on: 27th May 2026

First Class

Took away all the pressure I was receiving from my creditors Reviewed on: 27th May 2026

Stepchange gave me advice and support with managing...

Stepchange gave me advice and support with managing my debts at a time when I was really struggling with anxiety and couldn’t see a way out. I was given some breathing space and then a plan put in place, I have paid a good amount of my debt off and my credit rating is also slowly increasing. Reviewed on: 27th May 2026

They can't do enough to help you and literally saved...

They can't do enough to help you and literally saved me from a breakdown. I was in such a mess and a stressful situation Reviewed on: 27th May 2026

You make me free of stress ,and also you help to kee...

You make me free of stress ,and also you help to keep me my financial situation in order Reviewed on: 27th May 2026

Ease your worries.

So pleased to find out the help I needed was out there. Reviewed on: 27th May 2026

Step change always offers to help and good and profe...

Step change always offers to help and good and professional advice Reviewed on: 27th May 2026

Being back in control

Stepchange gave me a sense of being more in control of my debt. Reviewed on: 27th May 2026

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