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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

they make everything so easy , lovely to deal with a...

they make everything so easy , lovely to deal with and have always been a great help Reviewed on: 15th May 2024

I have been with stepchange more than5 years really...

I have been with stepchange more than5 years really they are helpfully and understandable they were help me always when i needed.MAny thanks Reviewed on: 15th May 2024

Changed my life put everything into perspective

Changed my life put everything into perspective Reviewed on: 15th May 2024

Stepchange saved me from a breakdown

Stepchange came into my life after Covid caused me to fall behind with my financial payments. I was under so much stress, juggling bank, credit card and bill payment and they handled arranging me to pay back my debts through one payment to them and they sorted the rest. Unfortunately I am still paying my debt off as the creditors had originally charged me so much interest but I am hopeful to get back on track in a couple of years. Stepchange really help me to not have a breakdown. Thank you Stepchange. X Reviewed on: 15th May 2024

So informative and helpful from the 1st email .

So informative and helpful from the 1st email . Months of worrying gone in one phone call Reviewed on: 15th May 2024

Excellent support

Have always helped and given sound advice Reviewed on: 15th May 2024

Helped me sort out my problems.

Helped me sort out my problems. Gave me peace of mind. Took all the stress away. Thank you for all the work you did and making my life a whole bit different. Reviewed on: 15th May 2024

Such a relief to get proper debt advice

So relieved to get sound constructive help from StepChange. They took me through the whole process and were so empathetic & supportive throughout. Can’t praise them highly enough, Reviewed on: 15th May 2024

Excellent Service

Whenever I’ve had to deal with the customer service team, they’ve been supportive and understanding each time I’ve contacted them. Couldn’t ask for more! Reviewed on: 15th May 2024

Debt is often unspoken.

Debt is often something we don't talk about. However, now that more people are struggling it's a topic that is easier to approach. Personally, it's a very difficult subject to talk about with friends and family. Which is why despite the great service received I couldn't recommend without being asked directly. Reviewed on: 15th May 2024

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