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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Life changing and at times I imagine this is a life...

Life changing and at times I imagine this is a life saving service. Reviewed on: 15th May 2024

Step Change have been fantastic and supportive throu...

Step Change have been fantastic and supportive throughout all my debt issues. The customer service is second to none. All staff are polite and confidential at all times. I can't thank them enough for all the help I've received. Reviewed on: 15th May 2024

Wonderful service & great communication

Wonderful service & great communication Reviewed on: 15th May 2024

excellent service helped massively

excellent service helped massively Reviewed on: 15th May 2024

So easy to use and a weight of my chest

So easy to use and a weight of my chest Reviewed on: 15th May 2024

Stepchange made my debt management experience easy a...

Stepchange made my debt management experience easy and smooth Reviewed on: 15th May 2024

Fantastic company.

Fantastic company. Staff are brilliant would have no problem recommending them Reviewed on: 15th May 2024

Incredible service

They have been so helpful understanding and not judging in anyway I’m so grateful for all the help and support they have provided-nearly debt free⭐️ Reviewed on: 15th May 2024

I felt comfortable and supported.

I felt comfortable and supported. I suffer with anxiety and often felt like everything was on top of me and could not see the light. Stepchange helped me so much. Reviewed on: 15th May 2024

They have handled my debt painlessly

They have handled my debt painlessly Reviewed on: 15th May 2024

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