Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16562 reviews)

View other StepChange products

4.95

Based on 16,562 reviews, last reviewed 9th May 2026

88800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service, they do all the hard work for you... Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16562)

They helped me turn my life around and get on top of...

They helped me turn my life around and get on top of my finances and see light at the end of the tunnel and help me get debt free. Reviewed on: 1st May 2024

Such a weight off my mind. 100% go with stepchange.

I had been looking into using stepchange for months before I picked up the courage to use them. I truly believe that I wouldn't have starting paying off any of my debt if I didn't go with stepchange. I've been with them for 2 years nearly now. And I've paid off 4 of the things I owe. No way would I have been able to make such an impact without them. They help make debt less scary. They do all the sorting out after you pop in the information about your debt. Then review each year. I'm so amazingly happy I went with stepchange. Such a weight off of my mind. Thank you Stepchange. Reviewed on: 1st May 2024

Step change helped me out of a big hole if it wasn't...

Step change helped me out of a big hole if it wasn't for them lord knows were I'd be now. Reviewed on: 1st May 2024

So worried about my debt !!!!!

I was really, really worried about the debt i was in , im so pleased that i was reccomend to step change, the help they gave me was sooo helpful Reviewed on: 1st May 2024

No worries, no pressure

Simply took all the pressure and worry away. Reviewed on: 1st May 2024

Great knowledgeable empathetic employees

Great knowledgeable empathetic employees Reviewed on: 1st May 2024

More going out then coming in!

I got to a point where i didnt know what to do or where to turn so i started to look up debt management companies on the internet, i came across StepChange and gave them a call. The process was easy and the team members i have come across have been very helpful. The only negative i have is there was no consideration to remortgage my house which i found after entering into the plan could have been an option for me to consolidate my debt and utilise equity i held in my property. Reviewed on: 1st May 2024

I came to StepChangevery distressed state.

I came to StepChangevery distressed state. I really didn't think there was anything I could do to improve the situation but they helped dramatically changed my whole mental state. I now feel that I am making really good progress with my finances and it's all thanks to them. Reviewed on: 1st May 2024

bad service cost me my DMP

I called to advise I lost my job and was unable to pay into my DMP "no bother it's fine" anyway they closed my DMP despite telling me it's fine. Reviewed on: 1st May 2024

Stepchange really helped me when I was at a low ebb...

Stepchange really helped me when I was at a low ebb in my life. Honestly, without their help and guidance, I don’t know how I would have survived. When I needed someone to listen, they were there for me, with compassion and absolutely non judgmental. Very professional - I love the service they provide. Thank you StepChange. I owe you everything. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt advice
from National Debtline 4.90 from 7 reviews
Debt collection
from Ayom Debt Recovery 1.48 from 87 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub