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StepChange: Debt advice reviews

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4.95
Based on 16,564 reviews, last reviewed 10th May 2026
88900% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026
Ray's avatar
Ray

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16564)

bad service cost me my DMP

1
I called to advise I lost my job and was unable to pay into my DMP "no bother it's fine" anyway they closed my DMP despite telling me it's fine. Reviewed on: 1st May 2024
Kaylie Callan's avatar
Kaylie Callan

Stepchange really helped me when I was at a low ebb...

5
Stepchange really helped me when I was at a low ebb in my life. Honestly, without their help and guidance, I don’t know how I would have survived. When I needed someone to listen, they were there for me, with compassion and absolutely non judgmental. Very professional - I love the service they provide. Thank you StepChange. I owe you everything. Reviewed on: 1st May 2024
Michael B's avatar
Michael B

Very helpful and non judgmental.

5
Very helpful and non judgmental. Brilliant support and advice. Highly recommended Reviewed on: 1st May 2024
Andy W's avatar
Andy W

Very caring, understanding approach to individuals.

5
Very caring, understanding approach to individuals. Took a lot of stress off and have given me my life back.never any problems with customer service or queries.thank you Reviewed on: 1st May 2024
Steph's avatar
Steph

Very understanding and no judgement,helped me enormo...

5
Very understanding and no judgement,helped me enormously to get my finances back on track Reviewed on: 1st May 2024
Catherine e's avatar
Catherine e

Very helpful

5
From day one they have been excellent helpful and saying what you can choose to do by recommending different avenues to see which is best Reviewed on: 1st May 2024
Craig A's avatar
Craig A

Stepchange have dealt with everything and taken the...

5
Stepchange have dealt with everything and taken the stress and worry away from me. All I now need to do is update my financial plan every year and they take care of the rest. Don't delay if experiencing debt issues, contact Stepchange and let them take the weight off your shoulders. I can't recommend them enough Reviewed on: 1st May 2024
Martin W's avatar
Martin W

Step change change my fears, worries, sleepness nigh...

5
Step change change my fears, worries, sleepness night to joy. Reviewed on: 1st May 2024
Nikky Ade's avatar
Nikky Ade

Couldn't have been more helpful.

5
All my dealings with Stepchange have been excellent, and sympathetic to my predicament. Reviewed on: 1st May 2024
John Gratton 's avatar
John Gratton

They took the weight off my shoulders and I felt I h...

5
They took the weight off my shoulders and I felt I had a light at the end of the tunnel Reviewed on: 1st May 2024
Noreen g's avatar
Noreen g

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