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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

The best thing I've ever done was get S tepchange to...

The best thing I've ever done was get Stepchange to take over the way to make my payments to my debtors.It's taken a lot off my mind. I can now relax knowing some of my debts are getting paid regularly. It was a bit hard having to tighten our belts but it has helped us a great deal, not having to worry every time a letter drops through the door. Reviewed on: 1st May 2024

stepchange are understanding empathetic and efficien...

stepchange are understanding empathetic and efficient, they take a lot of the stress out of dealing with debt Reviewed on: 1st May 2024

Deny help

Step change basically turned our life around, always at the end of the phone if needed, really helped us with our debt problems, so glad I gave them a call Reviewed on: 1st May 2024

Debt management plan

All my debt is been managed by srepchange. I don't have any worries now. Reviewed on: 1st May 2024

Absolutely fantastic from start to finish

Absolutely fantastic from start to finish, always eager to help and the advice they gave enabled us to make an informed decision going forward. We would have really struggled to get ourselves sorted without their support. Reviewed on: 1st May 2024

It only takes one phone call to change your life.

I've had my DMP active for over a year now and by the end of 2024 I'll finally be debt free. This wouldn't have been possible without the amazing people at StepChange. Straight from my first initial phone call has been a fantasic experience, everybody I've spoken to has been so supportive and nice and you can generally feel a warmth as you you're talking to people that have your best interest at heart. My favorite part each month is looking at my DMP status and seeing my debts go down, it gives me real motivation to keep going. I encourage anybody that has debts and is worried, to get in contact. It only takes one phone call to change your life. Reviewed on: 1st May 2024

Saved my life and helped both practically and financ...

Saved my life and helped both practically and financially Reviewed on: 1st May 2024

I found the staff at stepchange to be helpful & symp...

I found the staff at stepchange to be helpful & sympathetic regarding my financial problems. Reviewed on: 1st May 2024

Step Change are fantastic

We were in a lot of debt for us, and step change helped us gain control and beat our debts. By the end of this year we will be debt free and we are excited. They have clear open communication and are always there to help. I recommend step change 100% Reviewed on: 1st May 2024

Saved my life...

Giving me my life back by listening, very knowledgeable service Reviewed on: 1st May 2024

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