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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

From the beginning they gave me great advice

From the beginning they gave me great advice Reviewed on: 27th May 2026

Helped me out of trouble when I was in debt

Helped me out of trouble when I was in debt Reviewed on: 27th May 2026

Very polite helpful and they don't judge

Very polite helpful and they don't judge Reviewed on: 27th May 2026

Great Experience

Easy to use service, fantastically ADHD friendly Reviewed on: 27th May 2026

Stepchange were a god send, the Saff were so helpful...

Stepchange were a god send, the Saff were so helpful and made me feel at ease they took me through all the options and helped immensely. Reviewed on: 27th May 2026

Really easy to set up a debt management plan.

Really easy to set up a debt management plan. I was really struggling it was a big relief to get a plan in place and stop the letters Reviewed on: 27th May 2026

I felt a weight had been lifted.

I felt a weight had been lifted. I'm paying everything off but in an affordable way Reviewed on: 27th May 2026

Very helpful, made a stressful situation easier to...

Very helpful, made a stressful situation easier to navigate Reviewed on: 27th May 2026

Amazing experience.

Amazing experience. I wouldn't be on the path to being debt free without them! Reviewed on: 27th May 2026

Customer Service is excellent dealt with my querie...

Customer Service is excellent dealt with my querie straight away 100 % The best Reviewed on: 27th May 2026

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