Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

View other StepChange products

4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Excellent service thank you they take time to help y...

Excellent service thank you they take time to help you if you have any problems Reviewed on: 1st May 2024

debit solution

They help me 100% with all my debts they taking all the stress of me because I did know what to do I suffer with mental health problems and I try to take my life but they step in and sorted all out for me so thank you stepchange so if you are in chrises with debts thees are your only solution they are Fantastic Reviewed on: 1st May 2024

Amazing, helpful company who helped me through diffi...

Amazing, helpful company who helped me through difficult times with my debt and I am grateful. Reviewed on: 1st May 2024

When I joined stepchange I had been in a debt manage...

When I joined stepchange I had been in a debt management plan with a different company and my debt wasn't coming down , as they was charging me so much and they was taking half of what I was paying in . Stepchange changed all that and I'm nearly debt free thanks to them . Without stepchange I might have done something stupid because I was at a very bad place in my mind , I wasn't sleeping and I was always worried bylift s would knock on my door . Reviewed on: 1st May 2024

GREAT SERVICE

Very helpful and knowledgeable team. Reviewed on: 1st May 2024

Life changer.

Life changer. Everyone you speak to is very helpful. Patient and understanding. Reviewed on: 1st May 2024

So supportive keep up the good eork

So supportive keep up the good eork Reviewed on: 1st May 2024

excellent

great very please with staff very helpful Reviewed on: 1st May 2024

Needed help...got help

Don't how they operate but took a big headache of my shoulders when I was paying out more than coming in at the start of covid.....due to lack of work my income fell and put me in a very dodgy spot ....it was all done in a matter of days ...if you feel you are losing it ....use it Reviewed on: 1st May 2024

Debt help

Best thing I ever did getting InTouch with stepchange, to help relieve the stress and worry of being in debt, my advice to anyone in debt would be to take a deep breath and go for it and get InTouch with stepchange, best thing you'll do to be in a happier position in life Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.90 from 7 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub