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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

I was drowning in debt, under pressure from creditor...

I was drowning in debt, under pressure from creditors not knowing what to do. Step Change took all that away, I now make an affordable payment each money, not hassle from the creditors. The team at Step change are so knowledgeable and reassuring. I feel at ease now. I would recommend every one in debt contact them. Reviewed on: 6th May 2024

I can sleep peacefully again!

The night after I contacted StepChange I slept properly for the first time in years. I wasn’t someone who considered themselves as a person with debt problems until I realised how many “small” debts I had. I just didn’t know how to get back in control. There are other “companies” that do this but charge a fee. StepChange is completely free and the staff are warm, kind and never judgemental. They also know their stuff. I couldn’t recommend them more highly. Reviewed on: 6th May 2024

A Gem in Debt Management

They have been very friendly, helpful and extremely professional...They have helped me a lot to manage my debt by giving me advice and were very helpful when I was in stress regarding my debt. Reviewed on: 6th May 2024

StepChange were amazing, very helpful and not judgme...

StepChange were amazing, very helpful and not judgmental at all. They were very understanding and easy to contact. Always friendly on the phone and made a bad experience in my life so much easier. Reviewed on: 6th May 2024

Thank you, StepChange.

Very helpful, informative and supportive customer service. Thank you, StepChange! Reviewed on: 5th May 2024

I came to step change 2021 they have been so helpful...

I came to step change 2021 they have been so helpful would recommend them always. Reviewed on: 5th May 2024

I am very happy with stepchange solutions.

I am very happy with stepchange solutions. Reviewed on: 5th May 2024

Worries about debt and no where to go.

Worries about debt and no where to go.step change have cancelled my direct. Reviewed on: 5th May 2024

Always willing to help and you are never judged no m...

Always willing to help and you are never judged no matter how much debt your in. .your given great help and advice and given the best solution for your needs . Always given advice to call back if your situation changes and can not pay your month payment. Reviewed on: 5th May 2024

Staff patient and professional.

Staff patient and professional. Quite helpful. When I was working ( now retired) recommend to client who also found the service beneficial. It’s a much needed service in these difficult Financial Times. Reviewed on: 5th May 2024

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