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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Extremely helpful online and by phone useful tools o...

Extremely helpful online and by phone useful tools on the website could use a flagging system when the money collected isn’t going to the right place Reviewed on: 6th May 2024

Amazing Company

I was terrified of my situation my marriage split up and everything was in my name, after picking up that phone to step change I have never looked back, they are so nice, they didn’t judge me at all and I’m so thankful to them. Reviewed on: 6th May 2024

Debt management plan

Very good customer service and easy to talk too Very understanding. Reviewed on: 6th May 2024

We have had a DMP with Stepchang since 2019 and the...

We have had a DMP with Stepchange since 2019 and their services are extremely good and non judgemental Reviewed on: 6th May 2024

I now sleep at night

During a time of difficulty they steadied the boat and helped me agree a plan with my debt suppliers. Not only can I now manage financially, I can also sleep at night. Reviewed on: 6th May 2024

I was drowning in debt, under pressure from creditor...

I was drowning in debt, under pressure from creditors not knowing what to do. Step Change took all that away, I now make an affordable payment each money, not hassle from the creditors. The team at Step change are so knowledgeable and reassuring. I feel at ease now. I would recommend every one in debt contact them. Reviewed on: 6th May 2024

I can sleep peacefully again!

The night after I contacted StepChange I slept properly for the first time in years. I wasn’t someone who considered themselves as a person with debt problems until I realised how many “small” debts I had. I just didn’t know how to get back in control. There are other “companies” that do this but charge a fee. StepChange is completely free and the staff are warm, kind and never judgemental. They also know their stuff. I couldn’t recommend them more highly. Reviewed on: 6th May 2024

A Gem in Debt Management

They have been very friendly, helpful and extremely professional...They have helped me a lot to manage my debt by giving me advice and were very helpful when I was in stress regarding my debt. Reviewed on: 6th May 2024

StepChange were amazing, very helpful and not judgme...

StepChange were amazing, very helpful and not judgmental at all. They were very understanding and easy to contact. Always friendly on the phone and made a bad experience in my life so much easier. Reviewed on: 6th May 2024

Thank you, StepChange.

Very helpful, informative and supportive customer service. Thank you, StepChange! Reviewed on: 5th May 2024

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