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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

StepChange debt management.

I approached StepChange about debt management. I was given all the information and advice without pressure or judgement. There was no rush. I went through everything and all questions answered and my fears were laid to rest. After a number of years worrying and talking to some uncaring creditors I found a solution to my stress and debts. Now I can breathe. It doesn’t stop there, I have had concerns in the time I’ve had the plan and they are always there to help time after time. Reviewed on: 5th May 2024

Don't Give up Call Step change.

Step change turned my life around thank you. Debit is a real problem and for some people can have bad mental health effects. Don't despair Step change are experts and always have your best interests at heart.. They are also free of charge. Reviewed on: 5th May 2024

Supportive and professional .

My most recent experience was when I had to telephone them, due to a slight change in my circumstances, which had affected my debt management plan. They were kind, professional, respectful and caring, they listened with compassion, did not make any judgement and offered me options - giving me their professional advice but still allowing me the choice to make a decision. They were extremely supportive and understanding, I felt much better once I had spoken with them. Reviewed on: 5th May 2024

Debt help

Very quick and effective to deal with problems and provide assistance when needed Reviewed on: 5th May 2024

Always available to answer queries, helpful, non-jud...

Always available to answer queries, helpful, non-judgemental. Reviewed on: 5th May 2024

Wonderful

Wonderful company to help with debts, they take everything into consideration and try and help you sort the debts Reviewed on: 4th May 2024

Amazing service

Amazing service who helped beyond words can describe Reviewed on: 4th May 2024

Life Saver

I did not know where to turn when I realised the money I owed, how was I going to pay it back. I told a relative, and he suggested StepChange. I got in touch with them, eventually decided a monthly payment. Took a long time to finish, but the ending was fantastic I was finally free of debt. Reviewed on: 4th May 2024

Very helpful nice understanding people

Very helpful nice understanding people Reviewed on: 4th May 2024

Excellent service

From the initial phone call to my last payment this company was excellent. The customer service always made you valued and listened, the advice they gave me was second to none. The decision to contact them for help was one of the best decisions I have ever made. Thankyou steochange Reviewed on: 4th May 2024

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