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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Understanding and friendly staff.

Understanding and friendly staff. Helped me go from feeling totally lost and without hope to seeing a light at the end of what appeared to be a never ending tunnel. Reviewed on: 5th May 2024

Help at hand from Stepway.

Expert guidance every step of the way from worrying about debts to putting affairs in order. Stepchange dealt with all of the creditors on my behalf and arranged a payment structure that I could afford and the creditors accepted. The hardest part is making that first step. I wish I had done it sooner. Reviewed on: 5th May 2024

Very friendly and so supportive !

Very friendly and so supportive ! Thankyou so much step change, you’ve completely changed my life after my financially difficulties during high rise cost of living and struggled keeping up with my payments. Very understanding team and I don’t know where I would be if you didn’t exist. I couldn’t ask for more. Thankyou Reviewed on: 5th May 2024

Took all of my stresses away

Always there to help, whenever I’ve had problems they have helped with no hassle, stress free service! Reviewed on: 5th May 2024

Step change has taken my fear, stress and anxiety away.

Step change has taken my fear, stress and anxiety away. I am able to focus relax and lead a normal life A huge thanks to step change for making me feel what I’m today The team members are brilliant .and very supportive. Reviewed on: 5th May 2024

Light at the end

I was in a very dark and scary financial situation almost 4 years ago. I rang Stepchange and spoke to the most wonderful, helpful delightful and very considerate female member of staff who made me feel there is hope and most of all help out there to turn my financial situation around and come Oct/Nov I will be debt FREE. A BIG thank you to Stepchange. Reviewed on: 5th May 2024

Thank you StepChange.

From the moment I engaged with StepChange they made the entire process informative and simple. The annual reviews are helpful as my circumstances have changed over the last few years. My debt management plan is tailored to allow me to repay my creditors whilst also allowing me enough time and space to plan how to clear my debt and rebuild my credit rating. Reviewed on: 5th May 2024

Light ant the end of the tunnel

I was in a bad place with debt, StepChange completely changed my life, they were so understanding and helpful, they helped me see the light at the end of a very dark tunnel Reviewed on: 5th May 2024

Professional, helpful, reassuring and honest service

We fell into difficulties due to changes of employment. We struggled on for some time but reached a point where we were borrowing money from one source to pay another, paying only the minimum on our credit cards and quickly sinking. By contacting Step Change we finally had someone who could help us without judgement. Our payments have become manageable, we can see the light at the end of the tunnel and we have a point of contact to talk to is we have any worries. Reviewed on: 5th May 2024

Great help really helped me out and I feel I'm slowl...

Great help really helped me out and I feel I'm slowly getting control Reviewed on: 5th May 2024

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