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StepChange: Debt advice reviews

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4.95
Based on 16,626 reviews, last reviewed 11th May 2026
91950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

StepChange helped negotiating reduced payment terms StepChange reduced the complicated process of dealing with four creditors ... Each creditor operated in different ways when agreeing reduced payment t... Read more Reviewed on: 11th May 2026
D L's avatar
D L

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16626)

Great helpful company.

5
Great helpful company, put my mind at ease Reviewed on: 1st May 2024
Sharon's avatar
Sharon

StepChange helped us address our debt problems.

5
StepChange made the whole experience of addressing our debt problems much less stressful and complicated than we had anticipated. Since we initially contacted StepChange, their advisers have always been approachable and have helped with reviewing our repayments. Reviewed on: 1st May 2024
MJC's avatar
MJC

Step-change I've found to be relatively easy to set-...

5
Step-change I've found to be relatively easy to set-up, budgeting was straightforward, dates of payments are clear to understand. Personally I can't fault them. Reviewed on: 1st May 2024
Christopher l's avatar
Christopher l

Stepchange Debt Solutions

5
Stepchange have helped me to get on top of and manage my debts. I am so very grateful for their assistance and clear solutions for debt management. I would thoroughly recommend anyone needing debt advice to contact them without hesitation. Reviewed on: 1st May 2024
Anthony B's avatar
Anthony B

Very helpful and took some of the stress off me I ca...

5
Very helpful and took some of the stress off me I can now sleep at night without worrying Reviewed on: 1st May 2024
Steve j's avatar
Steve j

Stepchange saved my life

5
Stepchange helped to get my life back Reviewed on: 1st May 2024
Robert H's avatar
Robert H

Step change review

5
Step change has been of great help to me which I am very grateful for Reviewed on: 1st May 2024
Martin b's avatar
Martin b

Life savers.

5
Life savers. More people should know about them. Reviewed on: 1st May 2024
Anon's avatar
Anon

Terrific service.

5
Terrific service. Really helped me when I was at my lowest due to financial difficulties. The staff are extremely friendly and competent in what they do.Don’t know where I would be without them. Reviewed on: 1st May 2024
Chippy's avatar
Chippy

They’ve turned my life around.

5
They’ve turned my life around. I was so worried about the debt I owed but the call handlers made everything so easy and explained everything. Would highly recommend to any body Reviewed on: 1st May 2024
Gareth's avatar
Gareth

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