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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

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4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

I was at my wits end and was panicking till step cha...

I was at my wits end and was panicking till step change helped me out massively and thanks to them it helped me bring my debts down really good service keep up the good work Reviewed on: 1st May 2024

Help with no judging

Got into trouble with money due to less hours. Did a debt plan online. Got it approved and they took it from there. Reviewed on: 1st May 2024

Friendly, knowledgeable and helpful

Friendly, knowledgeable and helpful throughout. Great guidance and I now feel in control of my finances Reviewed on: 1st May 2024

Very professional, never judge and always protected me.

Very professional, never judge and always protected me. Reviewed on: 1st May 2024

Stepchange really helped me pay my debts when I thou...

Stepchange really helped me pay my debts when I thought there was no way out. Reviewed on: 1st May 2024

Stepchange seriously changed my life

I was in financial crisis and it was affecting my mental health. Couldnt sleep, couldn't concentrate on anything, hadn't enough money to cover my outgoings, lived in my overdraft, couldn't afford new glasses or dental care. Reviewed on: 1st May 2024

Got into financial trouble due to messy divorce.

Got into financial trouble due to messy divorce. But step change helped me turn my life around Reviewed on: 1st May 2024

Piece of mind

I have a piece of to move forward. Reviewed on: 1st May 2024

I was worried managing some debt after divorce.

I was worried managing some debt after divorce. Step Change were so personable and easy to talk to. They put my mind at ease . Now I feel I don’t have to worry about it and can cope. Everything was very simple and the advisors were kind and understanding. Reviewed on: 1st May 2024

Very supportive and helpful

Very supportive and helpful making me feel happier in my life no one demanding money from me any longer. Just one payment a month and hassle free. Reviewed on: 1st May 2024

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