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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Real Life Angels

I honestly cannot imagine where my life would be without the help I have received (and continue to receive) from StepChange. From the very first phone call I made to them I was reassured and never judged about my personal debt. They got me breathing space which I had never heard of before, took all of my information and dealt with all my debts when I couldn’t cope. I am over half way through clearing my debt and by Christmas 2025 I will be debt free for the first time in about 15 years. The relief I felt from the first phone call has only grown month by month seeing my balance get smaller and smaller. I would not hesitate for a second to recommend them to anyone. Reviewed on: 3rd May 2024

Truly life saving.

Truly life saving. Brilliant advice, support and understanding. Cannot thank the staff and company enough. Reviewed on: 3rd May 2024

StepChange

StepChange have helped me try to get my debts in order. If I'm unsure about something, I just give them a call and they explain everything to me. The advisors are very friendly, helpful and professional. Reviewed on: 3rd May 2024

Brilliant Brilliant

I can't believe that I've nearly paid all my debts after worrying for 2 Years Consumer Credit is so brilliant Reviewed on: 3rd May 2024

I can now sleep at night without constant worry, has...

I can now sleep at night without constant worry, has certainly made my life easier! Reviewed on: 3rd May 2024

Very understanding.

Very understanding. Dealt with all of my debts for me. Manageable plan put in place. Excellent service Reviewed on: 3rd May 2024

An Ace Service

Very helpful, supportive and informative members of staff who took a heavy weight off my shoulders. They have a listening ear and gave assurance which gave me peace of mind. Always available when needed; they are just a phone call away. Truly commendable. Reviewed on: 3rd May 2024

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Guardian Angels with helpful hands.

Did not want to know why I was in debt, so were not judgmental.Run thru budgets (annually) advising what would be deemed unacceptable whilst making sure that each category of expenditure was realistic and sustainable to arrive at a net excess income figure to declare to creditor(s). Then approached them saving me the mental anguish of doing so or fending off potentially aggressive calls/letters, etc. I.E. Peace of mind. Obviously I have had to live with a reduced amount of disposable income but hey it's a small price to pay to get out of the hole irrespective of what caused it be it Scam/profligate spending/life-changing event. Reviewed on: 3rd May 2024

The most fantastic company you’ll come across

I can’t begin to tell you how wonderful stepchange are. They have helped me come out of a situation I couldn’t see an end to, and start to get my life back on track. I have been blown away by their staff who whenever I have dealt with them, have been so compassionate, kind and helpful that they’ve reduced me to tears. They are flexible, understanding and have some of the best customer service I’ve ever encountered. I was in a horrendously bad place before I discovered step change and am doing way better now and a massive part of this is because of how wonderful they are. Thank you step change for giving me hope, and helping me piece my life back together Reviewed on: 3rd May 2024

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