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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Great customer service, very helpful

Great customer service, very helpful Reviewed on: 3rd May 2024

Extremely knowledgeable and helpful and not judgmental

Extremely knowledgeable and helpful and not judgmental Reviewed on: 3rd May 2024

Excellent service.

Excellent service. Step change thank you so much. Reviewed on: 3rd May 2024

Highly recommend Stepchange.

I have been with Stepchange for a while, they have helped me through difficult times with support, and I manage my money without stress now thanks to Stepchange. Highly recommend this company if you are facing financial difficulty do not hesitate to contact them. Reviewed on: 3rd May 2024

STEP CHANGE - Debt Charity of Class.

STEP CHANGE ~ Debt Charity. Ace Assistance from the Honorary Helpers Reviewed on: 3rd May 2024

When I felt I was fire fighting debt I spoke to Step...

When I felt I was fire fighting debt I spoke to Stepchange and they helped me navigate everything and got me back on track I couldn’t thank them enough. Reviewed on: 3rd May 2024

Excellent experience

Peace of mind and confidence boosted Reviewed on: 3rd May 2024

An absolute lifeline.

An absolute lifeline. All their staff are amazing, kind, compassionate, understanding people, extremely knowledgable and passionate for what they do. Their only goal is to give impartial, honest, friendly advice and this they excel at. Thank you. Reviewed on: 3rd May 2024

Had to get in touch with STEPCHANGE because .......

Had to get in touch with STEPCHANGE because over the COVID period a couple of Companies got me into severe financial problems and being some one on benefits was falling further into trouble. These people gave me invaluable help and were very understanding and caring Now I am slowly but surely getting my finances back on track. Reviewed on: 3rd May 2024

Divorce led me to debt and Step Change were a...

Divorce led me to debt and Step Change were a blessing Reviewed on: 3rd May 2024

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