Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16671 reviews)

View other StepChange products

4.95

Based on 16,671 reviews, last reviewed 12th May 2026

94100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service very knowledgeable person... Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Best thing I ever did

I was in a real state and was contemplating the worst way to deal with it. I got in touch with stepchange and to say they have saved my life is an understatement Reviewed on: 1st May 2024

From despair to hope, and with luck salvation

From despair to hope, and with luck salvation, that's MY Step change story. Reviewed on: 1st May 2024

Really helpful

Really helpful and supportive, put my mind at ease when really worried about money problems Reviewed on: 1st May 2024

Very helpful and knowledgeable persons in the other...

Very helpful and knowledgeable persons in the other end of the phone.. Reviewed on: 1st May 2024

Great helpful company.

Great helpful company, put my mind at ease Reviewed on: 1st May 2024

StepChange helped us address our debt problems.

StepChange made the whole experience of addressing our debt problems much less stressful and complicated than we had anticipated. Since we initially contacted StepChange, their advisers have always been approachable and have helped with reviewing our repayments. Reviewed on: 1st May 2024

Step-change I've found to be relatively easy to set-...

Step-change I've found to be relatively easy to set-up, budgeting was straightforward, dates of payments are clear to understand. Personally I can't fault them. Reviewed on: 1st May 2024

Stepchange Debt Solutions

Stepchange have helped me to get on top of and manage my debts. I am so very grateful for their assistance and clear solutions for debt management. I would thoroughly recommend anyone needing debt advice to contact them without hesitation. Reviewed on: 1st May 2024

Very helpful and took some of the stress off me I ca...

Very helpful and took some of the stress off me I can now sleep at night without worrying Reviewed on: 1st May 2024

Stepchange saved my life

Stepchange helped to get my life back Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.91 from 2016 reviews
Debt collection
from Ayom Debt Recovery 1.49 from 87 reviews
Debt Collection
from Intrum 1.36 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub