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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Stepchange have helped me to turn my finances around...

Stepchange have helped me to turn my finances around, it seemed like a long journey ahead, but i am now almost at the end which has been simple with their help. Reviewed on: 3rd May 2024

It's so easy to setup a DMP with StepChange.

It's so easy to setup a DMP with StepChange. Any changes you need to make because your current plan becomes unaffordable due to the constant rise in prices of everything in life, it's straightforward and they were happy to oblige Reviewed on: 3rd May 2024

Contacting Stepchange was the best thing i have ever...

Contacting Stepchange was the best thing i have ever done. The advice and helpfulness has continued throughout my management plan. All the people i have spoken to have been friendly and sympathetic and although it was hard to change the way i managed my money or rather didnt as i near the end of my plan it has been worth it. My creditors after knowing i was with Stepchange were accepting of my situation and all agreed to the arrangement that was suggested which was such a relief . Stepchange literally changed my life. Reviewed on: 3rd May 2024

Debt management

Very pleased that I spoke to them and they sorted everything out. Which helped me much more than I can ever say. Reviewed on: 3rd May 2024

Absolutely worry free and affordable

Absolutely worry free and affordable Reviewed on: 3rd May 2024

Life line

Was very helpful and stress free advice Nice having someone to listen to me and help me set up a program Reviewed on: 3rd May 2024

Stepchange has helped me to feel better instantly

Stepchange is very professional and understanding debt charity. I thought I will never get into the financial difficulties, but due to job loss I did . Stepchange has helped me to set debt management plan and I instantly felt much better as I was very worried. I would definitely recommend Stepchange to anyone who is looking to use debt management services. Reviewed on: 3rd May 2024

We've had a plan for a while now and you can keep yo...

We've had a plan for a while now and you can keep your eye on it online. Great piece of kit Reviewed on: 3rd May 2024

They've helped

I've been with step change for a while. They don't charge for their services. It's helped me with my finances to bring everything to 1 monthly affordable bill. Every year I do a financial review and you can do this online aswell. If your in financial trouble give them a call. They will help you. Reviewed on: 3rd May 2024

StepChange changed my life for the better.

StepChange changed my life for the better. I could not see a way out of my debt until I plucked up the courage to speak to StepChange, they helped me reach a manageable solution and still be able to do things I enjoy. Reviewed on: 3rd May 2024

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