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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great Experience

Easy to use service, fantastically ADHD friendly Reviewed on: 27th May 2026

Stepchange were a god send, the Saff were so helpful...

Stepchange were a god send, the Saff were so helpful and made me feel at ease they took me through all the options and helped immensely. Reviewed on: 27th May 2026

Really easy to set up a debt management plan.

Really easy to set up a debt management plan. I was really struggling it was a big relief to get a plan in place and stop the letters Reviewed on: 27th May 2026

I felt a weight had been lifted.

I felt a weight had been lifted. I'm paying everything off but in an affordable way Reviewed on: 27th May 2026

Very helpful, made a stressful situation easier to...

Very helpful, made a stressful situation easier to navigate Reviewed on: 27th May 2026

Amazing experience.

Amazing experience. I wouldn't be on the path to being debt free without them! Reviewed on: 27th May 2026

Customer Service is excellent dealt with my querie...

Customer Service is excellent dealt with my querie straight away 100 % The best Reviewed on: 27th May 2026

Amazing advice and support

The people on the phone are amazing – so kind, supportive and always grateful for advice with no judgement . Website is good to very clear and it’s really motivating to be able to see the amounts reducing.. Reviewed on: 27th May 2026

They are life savers!

It is as simple as little sentence - they have saved my life!!! Reviewed on: 27th May 2026

On your side

Always helpful and efficient . Helped when I didn’t know where to turn Reviewed on: 27th May 2026

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