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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I am so grateful to them

If you are in financial difficulties I would make them your first port of call. They are a charity who are very professional Reviewed on: 29th May 2025

Helping your self.

It was hard to start with but as time went on it became a lot easier.with very helpful staff and understanding. Everyone from the start were great and put our minds at rest. Reviewed on: 29th May 2025

Stepchange helped me when I had nowhere to turn to a...

Stepchange helped me when I had nowhere to turn to after I lost my job, they are very understanding and guided me through the process tp try and gt me back on track Reviewed on: 29th May 2025

Understanding assistance service respectful

Understanding assistance service respectful Reviewed on: 29th May 2025

Thought I was in a dark deep hole until I reached ou...

Thought I was in a dark deep hole until I reached out to step change , it's changed my life Reviewed on: 29th May 2025

I was really happy with the service and support I...

I was really happy with the service and support I got Reviewed on: 29th May 2025

Stepchange changed my life

Without StepChange I would never have got out of debt. Don’t be afraid or embarrassed to contact them. Reviewed on: 29th May 2025

Help with DEBT

It was great to be able to do everything online, quick and got me out of a really bad headspace Reviewed on: 29th May 2025

My experience with step change

I seeked help from step change when I was heavily in debt and suffered from depression and anxiety and very scared for my future.I found step change very helpful and supportive and I can't thank them enough. Thanks again Reviewed on: 29th May 2025

Stepchange were a great help to us.

Stepchange were a great help to us when we were really struggling with money, they took a lot of the worry and stress out of the process, and we were able to get our lives back on track. Reviewed on: 29th May 2025

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