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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Top marks

Excellent customer service, easy to contact and made to feel at ease. Contact is easy and always someone to talk with. Reviewed on: 2nd May 2024

Only for Step Change my life would be in a much dark...

Only for Step Change my life would be in a much darker place. With them my debt is consolidated, I feel pride I can repay what o owe at a manageable rate and my health physically and mental no longer suffer because of my finances. Reviewed on: 2nd May 2024

Supportive staff, easy process and the help I have b...

Supportive staff, easy process and the help I have been given has been a life saver. I can’t recommend them enough. Reviewed on: 2nd May 2024

Absolutely amazing

Absolutely amazing they really helped me when I was at my lowest point. Any one in debt should speak to these people first as they are spot on for advised and best solutions. Reviewed on: 2nd May 2024

I cannot praise the advisers at StepChange enough.

I cannot praise the advisers at StepChange enough. For the first time in my life I had debts I couldn't pay. I was at rock bottom, my health was suffering and I didn't know which way to turn. The staff were incredibly helpful and patient and reassuring. I thought there was no way out, but there was. Thank you! Reviewed on: 2nd May 2024

Thanks for helping me with my debt

Thanks for helping me with my debt Reviewed on: 2nd May 2024

I cannot thank stepchange enough they were fantastic...

I cannot thank stepchange enough they were fantastic in helping and explaining me through everything at this very hard time in my life. They are very helpful empathetic and made sure it was as unstressful for me as possible. Reviewed on: 2nd May 2024

Easy to talk to.

Easy to talk to. Gave me advice on my finances and helped me alot to realise I could sort out my debts. Glad I picked up the phone to them. Reviewed on: 2nd May 2024

Help us out tremendously getting out from our debts...

Help us out tremendously getting out from our debts during COVID when only one ou was working. Friendly and very helpful getting us ontrack. Reviewed on: 2nd May 2024

Great service and excellent people

Non judgemental and went through everything in great detail to work out the best resolution, excellent service and great people. Reviewed on: 2nd May 2024

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