Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16767 reviews)

View other StepChange products

4.95

Based on 16,767 reviews, last reviewed 15th May 2026

98650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange deal with my creditors because I don't ha... Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16767)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

They take all the worries and pressures away.

They take all the worries and pressures away. Reviewed on: 1st May 2024

Helped me out so much with all my debts when they we...

Helped me out so much with all my debts when they were getting in top of me Reviewed on: 1st May 2024

Right from the start professionalism and integrity.

Right from the start professionalism and integrity. Reviewed on: 1st May 2024

Wonderful services.

Wonderful services. Timely delivery. Reviewed on: 1st May 2024

Step change helped me during very difficult time ste...

Step change helped me during very difficult time step by step very caring and exceeded my expectations. Reviewed on: 1st May 2024

Amazing company

Just and amazing company always helpful Reviewed on: 1st May 2024

Amazing people!

Amazing people! Helped me so much !!! Reviewed on: 1st May 2024

The advisor, Barbara was extremely helpful, lovely t...

The advisor, Barbara was extremely helpful, lovely to talk to and in general just really knows what she’s doing. I hope she gets enough recognition because the world needs more advisors like her! In general, I always have great experience with StepChange, I’m extremely helpful! Reviewed on: 1st May 2024

I was at a very low ebb having been scammed

I was at a very low ebb having been scammed out of all our money but Stepchange allowed me to believe there was a way to sort out a terrible mess and they have done it for me. I am very very grateful to Stepchange for their help and advice. Reviewed on: 1st May 2024

Positive journey

I have been with StepChange since 2008 and the journey has been extremely beneficial, helpful and stress free Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt advice
from Money Wellness 4.92 from 5685 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub