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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Dear Step Change thank you for saving my problems.

Dear Step Change thank you for saving my problems. You are absolutely fantastic ! Thank you so much. In terms of my experience of services received, five stars. High quality services and high level of professionalism was delivered by your staff. Many thanks ! Reviewed on: 2nd May 2024

PROFESSIONAL AND COURTEOUS SERVICESW

Truly very professional service. Reviewed on: 2nd May 2024

Redundancy and credit card debt.

Du to redundancy ended up with credit card debt of £30000, with help and support from stepchange team over the last 4 years my debt has halved.. Thank Stepchange for the support and guidance. Reviewed on: 2nd May 2024

Helped me when I needed it most on the way to being...

Helped me when I needed it most on the way to being debt free thanks to the lovely people at stepchange Reviewed on: 2nd May 2024

Very good service and staff wonderful

Very good service and staff wonderful Reviewed on: 2nd May 2024

A path out of disaster!

Stepchange helped me find a way forward after the financial catastrophe of redundancy. Reviewed on: 2nd May 2024

StepChange has helped me so much to sort out my fina...

StepChange has helped me so much to sort out my finances and now I am almost debt free thanks to their help. I would definitely recommend them. Reviewed on: 2nd May 2024

Available support

Helped ease our anxiety and stress regarding our debts due to illness causing loss of work. We can finally move on with our lives knowing there’s help and support available so we no longer have to worry about money problems. Reviewed on: 2nd May 2024

Just so understanding, and you don't feel judged

Just so understanding, and you don't feel judged Reviewed on: 2nd May 2024

Always Helpful.

Always Helpful. And with an empathetic nature, makes you feel staff totally understand you and your situation Reviewed on: 2nd May 2024

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