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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Excellent customer service could not have been more...

Excellent customer service could not have been more helpful. Reviewed on: 2nd May 2024

A shoulder to cry on and massive emotional support.

A shoulder to cry on and massive emotional support. The process was amazingly easy and the relief from pressure almost immediate. A life saver, quite literally. Reviewed on: 2nd May 2024

They are very kind and really helpful.

They are very kind and really helpful.I use them to manage my debts and they have done a great job. Reviewed on: 2nd May 2024

Light at the end of the tunnel

I was in the pits of depression over the debts I had accumulated and thank God for the help I received from Step Change. Clearing off the debts lifted a tremendous weight from my mind and left me feeling proud that I had actually achieved something at the age of 73 years of age. I would advise anyone with money worries to contact them and seek help asap Reviewed on: 2nd May 2024

Dear Step Change thank you for saving my problems.

Dear Step Change thank you for saving my problems. You are absolutely fantastic ! Thank you so much. In terms of my experience of services received, five stars. High quality services and high level of professionalism was delivered by your staff. Many thanks ! Reviewed on: 2nd May 2024

PROFESSIONAL AND COURTEOUS SERVICESW

Truly very professional service. Reviewed on: 2nd May 2024

Redundancy and credit card debt.

Du to redundancy ended up with credit card debt of £30000, with help and support from stepchange team over the last 4 years my debt has halved.. Thank Stepchange for the support and guidance. Reviewed on: 2nd May 2024

Helped me when I needed it most on the way to being...

Helped me when I needed it most on the way to being debt free thanks to the lovely people at stepchange Reviewed on: 2nd May 2024

Very good service and staff wonderful

Very good service and staff wonderful Reviewed on: 2nd May 2024

A path out of disaster!

Stepchange helped me find a way forward after the financial catastrophe of redundancy. Reviewed on: 2nd May 2024

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