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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16488 reviews)

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4.95

Based on 16,488 reviews, last reviewed 9th May 2026

85200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt Management Plan I was referred to StepChange by the National DebtLine. StepChange have set up a Debt Management Plan for me. Their advisors over the phone are always ... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16488)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I was depressed when I think about my inability to p...

I was depressed when I think about my inability to pay my debt when I lost my job, stepchange brought peace into my heart when they came into my rescue Reviewed on: 6th May 2026

Peace is one step away with step to change

I have felt supported, no shaming, blaming only individuals ready to help. Once you address your situation you are guided to pay as you can and not be scared anymore. I got in so much debt as it was so easy, to have all the nice things that others take for granted. Thankyou step to change for guiding. Reviewed on: 6th May 2026

Step change have made it so much easier for us to bu...

Step change have made it so much easier for us to budget due to reducing the amount we paid to each creditor after I lost my job and got into trouble. Would throughly recommend them Reviewed on: 6th May 2026

So helpful

When I was at my lowest and didn't know where to turn they helped me so much. They didn't judge me and helped me every step of the way. I would definitely recommend them to anyone Reviewed on: 6th May 2026

This is the second time I have used the company prev...

This is the second time I have used the company previously when it was known as CCCS always had an excellent service very understanding and non judgemental plus now it can be done on line never had any problems satisfied customer would highly recommend to everyone experiencing debt problems and would always tell friends and family to use StepChange. Reviewed on: 6th May 2026

Fabulous service

Very good experience very much informative Reviewed on: 6th May 2026

Stepchange are brilliant

Stepchange are brilliant, They help you every step of the way and go through your debt options, Reviewed on: 6th May 2026

Debt management

They took the worry out of being in debt,managing my creditors and alleviating the worries that come with it Reviewed on: 6th May 2026

light at end of tunnel

very helpful, can see light at end of tunnel, b debt free by nov 2026, cant wait Reviewed on: 6th May 2026

Simply outstanding in every way ..

Amazing charity and people also, I struggle with any sort of forms and gathering info, but they made it all manageable with out stress Made my financial life manager again can thank them enough Reviewed on: 6th May 2026

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