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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchange helping you

Have been with Stepchange for years they have kept me on the right path Reviewed on: 9th June 2026

Very helpful and less pressure that Step Change sort...

Very helpful and less pressure that Step Change sorted everything out for me Reviewed on: 8th June 2026

Excellent customer service with StepChange and the w...

Excellent customer service with StepChange and the website/portal is very user friendly too. Reviewed on: 8th June 2026

When your debt problem has become too much.

When your debt problem has become too much, there is an answer. Just contact StepChange and they will sort it for you. I was at my wits end with debt when a friend advised me to contact StepChange who, over the phone, noted the details of my situation and came up with a solution. Stop worrying. Contact StepChange. You will be happy you did, I was! Reviewed on: 8th June 2026

good service for people in financial difficulties

good service for people in financial difficulties Reviewed on: 8th June 2026

I didn't know where to turn trying differnt sites th...

I didn't know where to turn trying differnt sites then was told of step change easiest and cheapest way every where else were wanting thousands on top of the debt step change wants zero from me Reviewed on: 8th June 2026

Very helpful

I have found step change to be very helpful, sympathetic and never judgemental. Put me at ease and never made me feel ashamed of my situation. Reviewed on: 8th June 2026

Very helpful and positive

Out of my depth until they came to my rescue Reviewed on: 7th June 2026

Generally a good experience

The Debt advice was crucial at the time I spoke with the advisor, It was the second advisor that provided a more realistic debt plan offering a structured schedule that actually aligned with my monthly budget Reviewed on: 7th June 2026

Highly recommended step change to take back control...

Highly recommended step change to take back control of my finances Reviewed on: 7th June 2026

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