Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18648 reviews)

View other StepChange products

4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18648)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Life changing

I genuinely worried daily about money and what was coming it’ll compared to what I was paying out. Due to unforeseen circumstances I found myself in a bit debt and Step Change made things so easy to understand and they sorted everything. Genuinely life changing. Reviewed on: 27th May 2026

Very helpful

Stepchange are very helpful and the best place to go if you need advice with a difficult financial situation. Thank you. Reviewed on: 27th May 2026

Very easy to arrange.

Very easy to arrange. Took a huge weight of my mind. No hassle Reviewed on: 27th May 2026

Service is second to none.

Service is second to none. Provided online advice and guidance when really didn't want to speak to anyone. Reviewed on: 27th May 2026

Life savers

So glad I came across step change! I was getting to the point where I didn’t know where to turn Reviewed on: 27th May 2026

..life changing

I was in a lot of financial trouble in 2016 owing over 40k.i was having sleepless nights and didn't what to do. Stepchange was recommended by a friend. They were brilliant talked to my creditors and set up a repayment plan. I only owe about 3 k now Absolutely brilliant caring people. Reviewed on: 27th May 2026

Overall, a very positive experience with StepChange

Overall, my experience with Step change has been very positive and I would have no hesitation in recommending the service to other persons who need assistance with debt management. Aside from being a free service, I value the flexibility provided by StepChange which has enabled me to cope with challenging circumstances on several occasions. It is also helpful that StepChange liaise with creditors. Reviewed on: 27th May 2026

So easy to sign up and a huge weight off...

So easy to sign up and a huge weight off my shoulders Reviewed on: 27th May 2026

Amazing!

Everyone I have spoken to from the beginning have been amazing. I've never ended a call with an unresolved problem and the help I've received is great. I've never felt rushed to end a call and everyone has been really understanding and patient when I've has a meltdown. Reviewed on: 27th May 2026

Feel normal again

My experience with Stepchange has been a very positive experience. From the start I was put at ease, not made to feel stupid for getting into debt and being helped to sort debts and deal with them and feel better about myself Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt advice
from Money Wellness 4.89 from 6092 reviews
Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub