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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

You’ve been fantastic turned my life around thank you!

You’ve been fantastic turned my life around thank you!!! Reviewed on: 2nd May 2024

I was very worried about my debts.

I was very worried about my debts. I was in my late sixties. Step Change took over my creditors. Set up a plan and I felt such relief. I am now almost debt free. Really good experience. As my circumstances changed due to my age and health so my plan changed to make it more manageable. Thank you Step Change Reviewed on: 2nd May 2024

I had been in total despair about my finances and ho...

I had been in total despair about my finances and how I was going to pay for everything. I was in debt to a couple of credit card companies and couldn't pay the monthly minimum charges.I turned to Stepchange and they have managed my debt management plan and contacted the creditors who I owe and I am so much happier. I know I can always contact them if I am having difficulties and they always settle my mind and find solutions for me. Reviewed on: 2nd May 2024

I have been with StepChange for many years and they...

I have been with StepChange for many years and they have made my life easier with paying off my dept Reviewed on: 2nd May 2024

Fantastic people to talk to.

I have been a client for a number of years but I owed a lot of money. If it wasn't for the help and advise I've received from them I don't think I'd be alive today. All the advisers I have spoken to have been brilliant, they are always polite, efficient and above all professional and non judgemental. I can't praise any of them enough, they are fantastic people to talk to and give advice. Reviewed on: 2nd May 2024

Keep up the good work you've started

You make us sleep, and no more nightmares Reviewed on: 2nd May 2024

Positive Experience

Very positive adviser who listened to my circumstances and assisted me with getting my debt management plan review completed. Reviewed on: 2nd May 2024

I was in lot of credit card debt was unable to make...

I was in lot of credit card debt was unable to make minimum payments. StepChange got all my debts and negotiated payments. Reviewed on: 2nd May 2024

StepChang,Life changing

StepChange…Are amazing! From first contact to ongoing support! Have helped me get my Debt problem under control and have some peace of mind !Would highly recommend to anyone! Reviewed on: 2nd May 2024

Everything went smoothly.

Everything went smoothly. Great friendly staff Reviewed on: 2nd May 2024

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