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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Fantastic experience

I will never forget when I first spoke to Stepchange. Your finances feel insurmountable and you feel so lost. On talking to Stepchange I felt someone was listening and they put me at ease. It was great to know there are options for us all. Reviewed on: 1st May 2024

Helped me take the weight of debt off my shoulders!

Helped me to review and restructure my debt, taking the weight of the world off my shoulders. Thank you Reviewed on: 1st May 2024

I was at rock bottom got in touch with step change t...

I was at rock bottom got in touch with step change they helped me with my debts etc did a plan on repayments havnt looked back they are amazing they saved my life, I would reccomend getting in touch if you are having problems, they won't judge Reviewed on: 1st May 2024

Great help with unbearable debts

Great help with unbearable debts Reviewed on: 1st May 2024

No- nonsense help in solving problems

Whenever I’ve had a problem, whoever I’ve spoken to at Stepchange has settled it to our mutual satisfaction. Reviewed on: 1st May 2024

Life Savers

When I first went to step change I was desperate creditors chasing try to decide between paying the creditors or having food. Then I found step change,now I'm in control. Reviewed on: 1st May 2024

Saved my life.

They didn't make me feel like a burden. They listened & helped me immensely. Initially I felt ashamed of admitting I was struggling but StepChange put my mind at rest which was life saving, really. Reviewed on: 1st May 2024

Easy, staff knowledgeable and understanding.

Easy, staff knowledgeable and understanding. Online access good. Always available to help. Reviewed on: 1st May 2024

I was in a black hole I thought I had no way out but...

I was in a black hole I thought I had no way out but someone told me about stepchange and I contacted them and it was amazing from the start. The support is amazing and I no longer felt I was stuck Reviewed on: 1st May 2024

My experience was very easy to follow and clear.

My experience was very easy to follow and clear. I would have asked for more. Reviewed on: 1st May 2024

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