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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16744 reviews)

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4.95

Based on 16,744 reviews, last reviewed 13th May 2026

97550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A weight off my mind They have been very helpful in me working to clear my debts. I just wish the cost of living crisis isn't causing me to extend the period to be debt f... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16744)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

i need help

handle my case with care and very friendly service Reviewed on: 1st May 2024

They are very helpful and give you good advice keep...

They are very helpful and give you good advice keep you up to date. They have helped such and don't have worry as they handle all my debts Reviewed on: 1st May 2024

Life changing support

Without the intervention of StepChange I could never have achieved a debt free future. They took away the stress and worry of debt and their involvement added credibility to the negotiations with creditors. Reviewed on: 1st May 2024

If you are thinking about it, just do it!

From start to finish StepChange have been amazing and reduced my stress and anxiety. The whole process, from start to finish has been a breeze and something I wish I had done years ago. Reviewed on: 1st May 2024

Good afternoon StepChange is the.

Good afternoon StepChange is the. Best make my life easy thank you Reviewed on: 1st May 2024

Stepchange have helped sort out our debts and put us...

Stepchange have helped sort out our debts and put us on a payment plan. A great help as some of our debtors were very unreachable Reviewed on: 1st May 2024

I no longer fell like a failure.

I no longer fell like a failure. They sorted my mess out and lifted me from a dark place. Reviewed on: 1st May 2024

Helpful service

Took lots of pressure off me and contacted my debtors to help me pay my dues. Pleasant staff and very professional and helpful service Reviewed on: 1st May 2024

Easy to set up and with no stress , good communicati...

Easy to set up and with no stress , good communication and takes the pressure off Reviewed on: 1st May 2024

Fantastic company

After a some difficulty with my mental health, I got into serious debt and couldn’t see a future. Stepchange helped me with breathing space initially, and have supported me while I found the strength to get on top of my finances and build a plan. It’s allowed me to worry less and act more Reviewed on: 1st May 2024

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