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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Great Job Rob...

Rob the adviser took his time to help with my debt management to get me back up and running again. Also, Rob helped me with my debts to get more up-to-date with Doug - who is my next of kin was put onto my plan to help with my debt situation. Many Thanks. Reviewed on: 2nd May 2024

Being in the situation of debt is very worring, with...

Being in the situation of debt is very worring, with the help from step change it's made the whole experience alot easier than dealing with it all alone Reviewed on: 2nd May 2024

Excellent debt management plan and service

I got myself into some financial difficulties due to overspending and some bad investments. I was encouraged to seek some help to help me manage my debts. Stepchange provided and excellent advice and debt management plan. They combined all of my debts and managed them for me,so I didn't have to deal with my bank personally at all. I just send the money to them and they split it as needed. You can call them if you are not sure about something. Their customer service is very good and explained everything very well. You can manage your debt management plan trough their website which is very handy. Every time that your income or expenses change you can adjust the plan to suit your needs. Stepchange saves a lot of headaches and are managing all of your debts for you,so you can live your life without worrying too much. Overall excellent service. Reviewed on: 2nd May 2024

From despair to confidence

I got into several thousands in debt and felt close to despair. Stepchange made me realise that the situation was manageable, gave me invaluable advice about creating a budget, and gave me a way to repay so within a few years I was debt-free with minimal pain. Reviewed on: 2nd May 2024

Stepchange excellent service 5 star

Contacted Stepchange with my issues, over the phone customer service were excellent and the app is fairly straightforward, if you struggle with this type of thing just ring them and they will go through the steps with you great charity and keep you informed on a monthly basis where you are with your arrangement and are there (set times) for all your questions great service and feel much better for it, please don't hesitate to use this service they are a brilliant set up. Reviewed on: 2nd May 2024

Stepchange really helped turn my life around

My experience with Stepchange really helped turn my life around. They drew up a debt management plan with me that really helped my financial situation. The people that I spoke to were non judgemental, kind caring and supportive. I would definitely recommend Stepchange to anyone who is struggling with their finances. Reviewed on: 2nd May 2024

Thanks for helping

I was in stress, Could not sleep, Really took my stress away Reviewed on: 2nd May 2024

Very worrying time but got the help I needed

Very worrying time but got the help I needed Reviewed on: 2nd May 2024

I cannot recommend Step Change highly enough.

I cannot recommend Step Change highly enough. They are amazing, helpful, non-judgemental and professional. Reviewed on: 2nd May 2024

Getting a DMP is the best thing I've ever done

Getting a DMP is probably the best thing I've ever done. Although you're pretty much giving up your credit score for a few years, the alternative for me was drowning in interest with no sight of a way out. A DMP allowed me to stop the bleeding and start my journey to becoming debt free. I'll be debt free at the end of this year and I can't wait to finally start again! Reviewed on: 2nd May 2024

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