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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Getting a DMP is the best thing I've ever done

Getting a DMP is probably the best thing I've ever done. Although you're pretty much giving up your credit score for a few years, the alternative for me was drowning in interest with no sight of a way out. A DMP allowed me to stop the bleeding and start my journey to becoming debt free. I'll be debt free at the end of this year and I can't wait to finally start again! Reviewed on: 2nd May 2024

been with stepchange a few years great set of people

been with stepchange a few years great set of people Reviewed on: 2nd May 2024

Non judgmentental, practical & reassuring.

Non judgmentental, practical & reassuring. Help with dealing third parties Reviewed on: 2nd May 2024

Stepchange are helpful in that they assisted me in m...

Stepchange are helpful in that they assisted me in managing g my debt situation. They Know what to do and give me the support to do what needs to be done Reviewed on: 2nd May 2024

Guardian Angels

They helped me through a very dark period in my life with my finances, i felt like i was drowning and had no where else to turn. l wouldn’t be here today without them. Reviewed on: 2nd May 2024

Very helpful and professional staff,always able to a...

Very helpful and professional staff,always able to assist Reviewed on: 2nd May 2024

An incredible and supportive service

Stepchange helped set up my Debt Management plan 2 years ago. They were kind, understanding and incredibly helpful, finding the right plan for my family in a non judgemental way. I cannot put into words the impact this has had on our family (in a positive way!). We are all happier, healthier and not constantly worried about our debts and finances. Our situation had caused me to be incredibly stressed, anxious and medicated, with debts consuming my every thought. Stepchange has helped us learn how to budget appropriately and has been very supportive. I honestly don't know if I would be here today if it wasn't for stepchange- thank you so much! Reviewed on: 2nd May 2024

Stepchange really did change our lives.

Stepchange really did change our lives. We can now live again. Reviewed on: 2nd May 2024

Debt Management

Managed to get myself into a pretty deep hole with debt and stepchange helped pull me out of that hole, there was no judgement from them just a helpful voice on the end of the phone. Reviewed on: 2nd May 2024

a life saver

They are a life saver and all of the experts that I’ve spoken to have been extremely helpful and professional Reviewed on: 2nd May 2024

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