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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16782 reviews)

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4.95

Based on 16,782 reviews, last reviewed 16th May 2026

99400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

When things looked rock bottom, step change helped m... When things looked rock bottom, step change helped me believe that there is light at the end of the tunnel, when no one else wanted to help Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16782)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

They have helped me sort out my debts so that I can...

They have helped me sort out my debts so that I can relax and stop worrying about stuff they sorted everything so I know what I can afford to pay would recommend stepchange Reviewed on: 1st May 2024

Respectful

Very nice people helping me, I'm from Thailand my English not very but stuff very polite and nice Reviewed on: 1st May 2024

The kind and practical support I received from StepC...

The kind and practical support I received from StepChange actually saved my life. Reviewed on: 1st May 2024

Stepchange Excellent Debit Management

Stepchange is a great help in dealing with debt management - customer service is excellent Reviewed on: 1st May 2024

Stressfree easy to talk to and make you feel comfort...

Stressfree easy to talk to and make you feel comfortable not judged Reviewed on: 1st May 2024

Literally changed my life.

Literally changed my life. I was too proud to admit my debts were causing me serious problems - and the whole process to enable a debt management plan was simple and effective. Reviewed on: 1st May 2024

Long time on the phone, but we'll worth it.

Although it can be a very lengthy process at first, stepchange do everything they can to help. And it's worth it in the long run. Reviewed on: 1st May 2024

Was in financial turmoil and was using one credit ca...

Was in financial turmoil and was using one credit card to pay for another and drowning in debt. I now give a monthly sum to stepchange and they deal with the creditors. I can’t emphasise how much they have. Helped me get back on my ‘financial’ feet. Highly recommended Reviewed on: 1st May 2024

the advisors are always easy to talk to

the advisors are always easy to talk to and they do give very good advice, and they don't judge their clients Reviewed on: 1st May 2024

5* Review

Great team and support. Helpful and solved all issues very quickly. Reviewed on: 1st May 2024

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