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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Excellent

Excellent, helped me with my debt management, and further service queries Reviewed on: 1st May 2024

Excellant company

Professional, friendly and knowledgable Reviewed on: 1st May 2024

My problems were very quickly sorted.

My problems were very quickly sorted. Very pleased with service Reviewed on: 1st May 2024

Sorted my debts out a relief from depression and an...

Sorted my debts out a relief from depression and anxiety Reviewed on: 1st May 2024

Absolutely brilliant from start to finish

Absolutely brilliant from start to finish really easy too start up hassle free stress free solution no emails txts phone calls just one email a month with your statement of what you are left to pay brilliant customer service highly recommend Reviewed on: 1st May 2024

StepChange have helped me get back on track!

StepChange have helped me get back on track after credit card bills started to cripple me. Don't end up in a hole, speak to these lovely people and they'll get you sorted and back on track. Reviewed on: 1st May 2024

Lifesaver

Easy to talk to helpful professional Reviewed on: 1st May 2024

very professional and sorted me out in good time

very professional and sorted me out in good time Reviewed on: 1st May 2024

I am working with Steap Cheange, long time, understa...

I am working with Steap Cheange, long time, understanding and professional staff, thank you. Reviewed on: 1st May 2024

Life saver

If it wasn't for StepChange, I don't know how I would've been able to sort out my financial difficulties Reviewed on: 1st May 2024

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