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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Personalised debt solution

We have been using a step change solution to reduce our long term debt and would like to say to everyone carrying the weight of debt please talk to them they will find the right solution for you. They are so good at doing what they do just try it. Reviewed on: 27th May 2026

Stress Relief

Daunting when you first make contact.. was put at ease and helped through every stage. Life may not get easier and Dtepchange staff help every time I contact for reviews. Never been pressured. They make plenty of time for you. Reviewed on: 27th May 2026

Life changing

I genuinely worried daily about money and what was coming it’ll compared to what I was paying out. Due to unforeseen circumstances I found myself in a bit debt and Step Change made things so easy to understand and they sorted everything. Genuinely life changing. Reviewed on: 27th May 2026

Very helpful

Stepchange are very helpful and the best place to go if you need advice with a difficult financial situation. Thank you. Reviewed on: 27th May 2026

Very easy to arrange.

Very easy to arrange. Took a huge weight of my mind. No hassle Reviewed on: 27th May 2026

Service is second to none.

Service is second to none. Provided online advice and guidance when really didn't want to speak to anyone. Reviewed on: 27th May 2026

Life savers

So glad I came across step change! I was getting to the point where I didn’t know where to turn Reviewed on: 27th May 2026

..life changing

I was in a lot of financial trouble in 2016 owing over 40k.i was having sleepless nights and didn't what to do. Stepchange was recommended by a friend. They were brilliant talked to my creditors and set up a repayment plan. I only owe about 3 k now Absolutely brilliant caring people. Reviewed on: 27th May 2026

Overall, a very positive experience with StepChange

Overall, my experience with Step change has been very positive and I would have no hesitation in recommending the service to other persons who need assistance with debt management. Aside from being a free service, I value the flexibility provided by StepChange which has enabled me to cope with challenging circumstances on several occasions. It is also helpful that StepChange liaise with creditors. Reviewed on: 27th May 2026

So easy to sign up and a huge weight off...

So easy to sign up and a huge weight off my shoulders Reviewed on: 27th May 2026

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