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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange are the go to service for debt management

Being a charity might put some people off contacting them, but their advisors are all highly trained and they highly regarded in the financial industry. I not going to pretend it easy to setup, there a lot of form filling, and they assess your finances in forensic detail, but once that out of the way, you get peace of mind, you on the road to being debt free, and stepchange deal with your creditors for you. Reviewed on: 2nd May 2024

A light in the dark

Staff are always very helpful to meet my needs. Reviewed on: 2nd May 2024

Supehero helpers

After weeks of being stuck, depress and not seeing end of my problems , step change show me different solution to m problems , explain everything and where super helpful , I can thank you them enough Reviewed on: 2nd May 2024

Step Change

Shane I had to open a separate account, but got round it. Reviewed on: 2nd May 2024

Saved my life and my sanity.

Saved my life and my sanity. I got my life back.Stepchange gave me all the help I needed to get myself back on track, and to be able to see a future. Reviewed on: 2nd May 2024

StepChange are a professional and compassionate orga...

StepChange are a professional and compassionate organisation. I cannot praise the life changing service they provide enough. Reviewed on: 2nd May 2024

Life Changer

Stepchange is a Life Changer. I was addicted to Credit Cards and living a vicious loop of taking loans to consolidate other ones . For years all that I had was debts that I simply couldn't managed, until I found Stpechange . The process is seamless . Their team is friendly and professional, and honestly they just took control of all my debts and made it into one manageable payment . I feel free of debts & I learned to live a life without using any Credit . A Game Changer . Reviewed on: 2nd May 2024

Amazing staff who reassure you.

Amazing staff who reassure you. Always have the answer to your questions, never judge you, just genuinely want to help you. Reviewed on: 2nd May 2024

So easy to set up .

So easy to set up . Everyone so nice and friendly to talk to. No judgement just wanting to help and making sure your on the right plan for you. Reviewed on: 2nd May 2024

Helped me out from my first phone call call

Helped me out from my first phone call, easily changed when my finances changed and I'm now close to being debt free. Reviewed on: 2nd May 2024

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