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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

They truly changed my life and definitely less anxio...

They truly changed my life and definitely less anxious and stressed towards my credit cards Reviewed on: 2nd May 2024

good value as debt manegment i dont pay any thing an...

good value as debt manegment i dont pay any thing and i dont get hasseled by pepole i owe money to i fill out my expenditure and i pay monthly a set amount and step change pay and keep track of each companies share Reviewed on: 2nd May 2024

StepChange was the only solution, with invaluable ad...

StepChange was the only solution, with invaluable advice - going through distress of debts, without any way out. Their professional help, advice and management plan, allowed me to have a proper night's sleep, after many a sleepless night. Reviewed on: 2nd May 2024

StepChange, the absolute stress-free solution

StepChange has taken the absolute stress of facing debtors and worrying about 'how am I going to pay my bills this month', away from me so that I could concentrate on daily life. The hardest part is collecting the information of your debt, so that StepChange can do the rest. Thank you! Reviewed on: 2nd May 2024

Thank goodness step change is around

Thank goodness step change is around they have take away the stress of dealing with debt which has massively impacted my mental health and thanks to them I can live again. Reviewed on: 2nd May 2024

A Very Helpful Charity

Gives plenty of financial and moral support - offered me a debt management plan which has helped my financial situation greatly. Representatives of StepChange were friendly and knowledgeable, giving plentiful advice and guidance pertaining to my finances. Reviewed on: 2nd May 2024

Real help with no judgement

Every person I’ve spoken to has been kind, compassionate, knowledgeable and helpful. They’ve taken so much stress away at a really difficult time. The website is easy to understand and navigate. Reviewed on: 2nd May 2024

Stepchange changed my life

I went to stepchange in 2020 when covid affected my income and I was struggling with my debt. They contacted all my creditors for me, which I had stopped doing, dodging calls and ignoring letters, as the anxiety that was linked to this was debilitating.their website is very easy to use, and within 24 hours I had a payment plan set up. I've just paid my last payment and I'm officially debt free, something that felt impossible 4 years ago. Reviewed on: 2nd May 2024

Once I contacted them in a worrying mess, they quick...

Once I contacted them in a worrying mess, they quickly put a plan in place. Its working well. I constantly get letters from my creditors, but thats normal apparently. They are very busy but greatly helpful. Reviewed on: 2nd May 2024

Very very helpful.

Very very helpful. Listened to my worries. Took their time to explain with everything, clear & with understanding Didn't make you feel bad about your situation. Reviewed on: 2nd May 2024

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