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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16782 reviews)

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4.95

Based on 16,782 reviews, last reviewed 16th May 2026

99400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

When things looked rock bottom, step change helped m... When things looked rock bottom, step change helped me believe that there is light at the end of the tunnel, when no one else wanted to help Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16782)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Staff were helpful and understanding and support was 100 percent

As above staff helpful understanding and felt a sense of relief once they had helped me Reviewed on: 16th July 2023

Excellent service

Was made as simple as possible,and was treated with sympathy, empathy,and as a person who had lost his way in debt management.I couldn't be more grateful to stepchange for helping me to get my debts under control Reviewed on: 16th July 2023

Angels sent from haven

We are now coming to the end of our creditor's which years ago we couldn't sleep or live life until step changed our lives fantastic support excellent customer service and support thank you all from the bottom of our hearts Reviewed on: 16th July 2023

Excellent

Step change was a great help with my finances would recommend them to other people Reviewed on: 16th July 2023

Thankful

So grateful I contacted Step change. I was in so much stress and worry and they have helped me dealt with my financial situation. Reviewed on: 15th July 2023

Fantastic help, made my life so much better

Step change has absolutely given me my life back. I was near the brink of severe depression with worry of not being able to provide for my three young children. I borrowed money from all over the place due to having a great credit score and easily being accepted by companies, i needed payments for car services like repairs and mot etc etc so kept borrowing to cover the costs thinking that i could spread the payments over the months, but everything seems to come along at once and what you think you have to spare suddenly disappears. Over the course of 1 year i got into trouble with it and the interest suddenly piled on. I was in big trouble and lost my mind over it all affecting my family, work and leisure. I heard about step change and had a look into them, after reading everything it seemed a likely way of getting me back on track, i applied and have now become so much more positive about my prospects again, i now have no more worries. Step change have changed my life where i can focus now on my family. Brilliant service and all for free, best there ever is in my eyes... lifesaving stuff! Reviewed on: 15th July 2023

Amazing

I left my Husband and didn't know what to do. A colleague recommended Step Change. I was sceptical, as other " firms" were unhelpful and some times arrogant staff. But I was desperate. What a difference. Staff not only listened but actually helped me, without being condescending. I am now building a life for myself and although I have another 16 months to go. I can sleep at night. Plus I know, if I'm worried they will genuinely help me. I can't thank Step Change enough. Or my colleague for recommending them. Reviewed on: 15th July 2023

Easy to deal with efficiently

I am satisfied with the work being done . Reviewed on: 15th July 2023

Very helpful

After talking to an advisor and setting up a plan I was able to sleep better at night as well as feeling a heavy weight had been removed from my shoulders. Reviewed on: 15th July 2023

Brilliant service

When I have had to contact Step Change for advice or help filling in forms or doing a budget they have been very helpful and taken time to explain things and make sure I have done things correctly. Reviewed on: 15th July 2023

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