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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Exceptional Customer Service.

I don't want to go into the details of my finances. But all my interactions with Stepchange have been amazing. Reviewed on: 1st May 2024

Everyone is always helpful they make me feel better...

Everyone is always helpful they make me feel better about sorting out debt Reviewed on: 1st May 2024

Excellent organisation which helps people in debt wi...

Excellent organisation which helps people in debt without fuss Reviewed on: 1st May 2024

I was in doubt about contacting a debt management se...

I was in doubt about contacting a debt management service and StepChange was recommended to me by a friend, the process was made a comfortable and strss free experience and can't thank StepChange enough for the help I received. Reviewed on: 1st May 2024

Excellent service.

Excellent service. Very helpful. Easy to set up. Thank you. Reviewed on: 1st May 2024

Help in times of need.

Great people who are really there to help you out in times of need, I am really glad I took the plunge and got help now I'm on a plan and and looking forward to the future debt free. I gave them all the I formation I needed and they wrote to all my debters and sorted everything out for me. I would highly recommend them. Reviewed on: 1st May 2024

They gave me hope.

I know its a cliche but there was a time when I literally thought I had nowhere to turn. The breakdown of a marriage, becoming a single parent and left with a lot of debt. Stepchange gave me hope and time to focus on my life. No matter how dark it gets help is out there, I cannot thank them enough. Reviewed on: 1st May 2024

All advisors were helpful from start to finish.

All advisors were helpful from start to finish. I dreaded ringing with our dept problems, they made me feel so comfortable. All through the 5 years of paying off our debts, they were helpful, not once did they make me feel guilty for having debts. At the end of the 5 years the feeling of elation was unbelievable. Reviewed on: 1st May 2024

Fantastic customer support, was there when I needed...

Fantastic customer support, was there when I needed them most. Highly recommended . Reviewed on: 1st May 2024

Great service

Really helped us when we needed it most. Now debt free and very grateful. Would recommend to anyone. Reviewed on: 1st May 2024

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