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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changing

Well pleased getting stwas easy and everything was explained to me Great service Reviewed on: 27th May 2026

Highly recommended

Stepchange really helped me when I needed the most I would definitely recommend them to anyone Reviewed on: 27th May 2026

Very helpful and good helping what i needed

Very helpful and good helping what i needed Reviewed on: 27th May 2026

My friend recommended stepchange

When my friend recommended them to me I was abit unsure about stepchange but now that I have used them I feel confident to say that it definitely helps alot and takes alot of stress off of you. It's very easy to use and every time I called all the people where friendly and understanding. Reviewed on: 27th May 2026

Wish I’d used them sooner

So helpful to me when my mental health was very poor and my ever increasing debts got on top of me and were impacting my wellbeing. I got really helpful advice in a supportive and empathetic manner. I’m slowly but steadily paying back what I owe and am so grateful to the help I received. Reviewed on: 27th May 2026

Stepchange have been amazing.

Stepchange have been amazing. They really take away all the stress and worries of debt and helped us to create a plan that works for us. We are counting down the days till we are debt free and we are so grateful. Highly recommend to anyone struggling with debt. Reviewed on: 27th May 2026

Extreme expertise and professional Staff is what who...

Extreme expertise and professional Staff is what whoever may expect from StepChange. Reviewed on: 27th May 2026

Step change took all the worry away dealt with my cr...

Step change took all the worry away dealt with my creditors putting my mind at rest I could not have done it without them step change took all the worries away Reviewed on: 27th May 2026

StepChange helped me manage my out of control credit...

StepChange helped me manage my out of control credit card debt. My debt is gradually reducing and I no longer feel under pressure. I wish I had contacted them sooner. Don’t delay. Call today. Reviewed on: 27th May 2026

Excellent service, thank you for everything, can't f...

Excellent service, thank you for everything, can't fault anything Reviewed on: 27th May 2026

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