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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Lifesaver

Stepchange literally saved my life. Reviewed on: 27th May 2026

Debt advice

They have been supportive throughout any conversation had Reviewed on: 27th May 2026

Excellent support that helped me regain control.

I was very pleased with the help and advice I received from StepChange. The process was straightforward, and the team explained my options clearly without any pressure. Their support helped me find a solution to my debt situation and gave me peace of mind. I’m happy with the results and would recommend StepChange to anyone looking for professional debt advice. Reviewed on: 27th May 2026

When I hit very hard times after a bad divorce and f...

When I hit very hard times after a bad divorce and felt I had no where to turn they helped me out and gave me hope. I’m never judged and every single person as a we can help you attitude. I’m so grateful and I would say they are life savers and just amazing organisation thank you Reviewed on: 27th May 2026

So easy to apply and get help.

So easy to apply and get help. They do all the job. One of the best things when you don't need to talk with someone and all just done thought emails and application Reviewed on: 27th May 2026

Without Stepchanges help I don't know how I was goin...

Without Stepchanges help I don't know how I was going to get out of debt .The advisors are brilliant really helpful and understanding they have helped me enormously, Thank you Stepchange I would certainly recommend them. Reviewed on: 27th May 2026

Step change have been exceptional and very professio...

Step change have been exceptional and very professional. They don't judge and are genuinely there to help. Contact is personal and readily available Reviewed on: 27th May 2026

Step change have supported me through a very difficu...

Step change have supported me through a very difficult financial period showing empathy and understanding Reviewed on: 27th May 2026

Lifechanging.

I couldn't see a way out of my spiralling debt situation.I then contacted Stepchange and I immediately felt someone was on my side.All the operatives I spoke to were calm and reassuring.It changed my life,no more phone calls or letters.I would definitely recommend Stepchange to anyone. Reviewed on: 27th May 2026

It was easy to set upand great that you can manage y...

It was easy to set upand great that you can manage your account online Reviewed on: 27th May 2026

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