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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

perfect

Vere ese to get out of shi oops debt and sit without stress Reviewed on: 5th August 2021

A GREAT HELP

I turned to Step Change following a marriage breakdown that resulted in myself being left with a large amount of debt. Step Change set up an affordable payment plan which I honor each month, and thanks to this stability, the Manic depression that I once suffered is now much better. I look forward to being debt free one day, and this is due to the well organised, quality service that Step Change provide. Thanks you Step Change. Reviewed on: 5th August 2021

Friendly staff

Excellent team and always available to help. Would recommend them anytime Reviewed on: 5th August 2021

Always friendly and helpful

StepChange has been a real lifeline over the last few years. The staff are always supportive, helpful, and well informed, and are happy to step in to talk to creditors when something comes up Reviewed on: 5th August 2021

Very helpful

Very helpful company. Always good experience. Solved my financial problems Reviewed on: 5th August 2021

Very helpful.

Always there if you need help and advice. Easy to contact and always helpful and understanding towards you. Reviewed on: 5th August 2021

Help me so much

Thanks to Stepchange I have paid off over 45k worth of debt in four years. My plan ends in December and I doubt I would still be here if it wasn’t for them. If you need help with debt, contact them! Reviewed on: 5th August 2021

life changing advice

Stepchange has turned my life around for the better with the help and advice they have given me over the years and are still helping me. Reviewed on: 5th August 2021

Saved us

Always happy to help and makes you understand each step, they saved us Reviewed on: 5th August 2021

Great help

StepChange have helped me as I was struggling with my debts. Every person I have spoken too have been friendly and very helpful! I have already paid off more than I ever could have on my own. They are always quick to respond and are such a relief. Reviewed on: 5th August 2021

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