Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Peace of mind

They have taken all the worry Away and given me peace of mind and a clear goal to aim for Reviewed on: 5th August 2021

Reassurance when you need it.

Stepchange have guided us with small steps to change our lives. Reviewed on: 5th August 2021

StepChange have been the best over the past few 2 years! I can see my debt decreasing every month & they give you helpful tips online too!

Step change has been a life saver, literally! They give the best service. Put your mind at ease and deal with any situations quickly and professionally Reviewed on: 5th August 2021

Amazing Staff and Service

From the moment my call was answered by an amazing lady I knew StepChange would help me. I needed their help for only 12 months and all I can say is that they were amazing. Reviewed on: 5th August 2021

Lifesavers

Help a lot of people in a very difficult time in there life. Without stepchange there would be a lot more mental health issues Reviewed on: 5th August 2021

Excellent customer services

I didn’t know where to turn . But StepChange helped me with my finances . Now I am not struggling to survive. They where helpful clear , and put everything in place for me . Five stars every time . Thank you StepChange , for putty my life back on track Reviewed on: 5th August 2021

great service

most helpful and very informative staff always willing to give advice Reviewed on: 5th August 2021

So understanding and helpful

They were very helpful and friendly and understanding and always explained all the options available to me. Reviewed on: 5th August 2021

Made me feel there was light at the end of the tunnel

The continued help and support has been so reassuring and from the minute I had dealings they made me feel there was light at the end of the tunnel and I feel I’m nearly there now Reviewed on: 5th August 2021

Fantastic Helpers

I didn't know which way to turn with my mountain of debt then I was recommended Step Change and they have been wonderful,thanks to them I will be debt free by November. Reviewed on: 5th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.92 from 5418 reviews
Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub